What services and benefits does enewcleus provide?
Enewcleus provides end to end services that are required by a seller for selling their product online. These services include:
1 Account Opening of the client
2 Providing guidelines for Photo-shoot
3 Master Catalogue Development
4 One time Listing & Maintenance
5 Order Management
6 Inventory Management
7 Payment Reconciliation
8 Return Management
9 Claim Management
10 Customer Support
11 Product Optimization
12 Account Health Management
13 Negative Feedback Management
14 Ratings, Review & Feedback Management
15 Product Research Reports with Analysis
16 Promotion Participation on Marketplaces
Why should I pay to enewcleus, when my existing staff can do the online selling job?
If the seller manages his online business on his own, then he requires trained staff for managing it. The cost of paying that entire staff is very high and then too the sellers cannot rely completely on the staff. He needs to monitor that staff on regular basis. On the other hand, with enewcleus he can completely relax and focus on his core business, while a team of experts manage his online business on his behalf, that too at an affordable price.
Which types of products are good for selling online?
All those products that are utilized by the buyer directly, like electronics, apparel, footwear, Kitchenware, accessories etc … are good for online selling.
Why seller should trust enewcleus?
We have worked for more than 100 sellers in domestic market, & have more than 90 satisfied clients internationally. Some of the top Brands are our clients. For getting feedback of our work, seller is requested to visit our testimonials’ section.
Secondly, we have a dedicated team of experts, whose prime objective is Customer Satisfaction.
How can enewcleus help Sellers already selling online but not getting good results?
Enewcleus assures you of providing better results by working on very important aspects like optimising product listings, improving image quality, enhancing the quality of product description, managing negative feedback and low ratings of the product.
Can the Seller get Packing and Dispatch assistance?
If the Seller doesn’t want to pack/ dispatch the product himself, then he can use the Ware-House facility provided by Market Places. In such case the seller has to pay charges (as applicable) to the respective Market Places as per their terms and policies.
What will be the mode of payment of enewcleus fee?
The payment can be made through Cheque/ NEFT/ RTGS/ IMPS or Pay-U-Money.
What is the return policy of Market Places?
Every Market Place has its own return policy, which differs from product to product. Usually the buyer can initiate return within 7 days for most of the Categories.
Will the courier charges be paid by Seller?
Yes, the courier charges are paid by seller, but we add the courier charges when calculating the selling price of the product. Also we add-on all the commission and other charges levied by the individual marketplaces so that all the expenses incurred by the seller are included in his selling price and then with the help of competitive research we decide the best Selling price for Sellers’ product.
What can be done to reduce returns?
Firstly, Proper packing of the products/orders is required to reduce the chances of damage and hence resulting in lesser returns.
Secondly, in case of shipping, the shipped product (order) should be the same which is order by the buyer. No variation of colour or pattern should be there.
Thirdly, product quality should not vary and should fall in accepted standards.
Can you provide the logistic tie-ups?
The logistics partner is provided by the Market Place itself. But in case if the seller wants to ship his orders by himself some of the portals do allow that.